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1st Line Support Technician

You will be responsible for solving a broad spectrum of customer IT support cases by telephone, remotely, in the office or on-site as efficiently and professionally as possible.

This involves managing assigned cases and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding cases on a regular basis. A duty engineer rota is in place for out of hours support. The candidate would ideally have 2-3 years’ experience from working within either an internal or outsourced IT department.

Requirements:

  • Good communication skills and good team player
  • An interest in IT and technology in general
  • An ability to learn new skills as required
  • A full clean driving licence and willingness to travel
  • Flexibility with an enthusiastic approach to your work
  • A "can do" attitude is essential!
  • Knowledge of Microsoft Operating Systems and Applications

 

Qualifications & grades:

  • GCSE Information Technology grade C or above
  • GCSE English grade C or above
  • GCSE Maths grade C or above

 

Other useful skills but not required:

  • CompTIA A+
  • CompTIA Network+
  • Computer or IT based degree
  • Understanding of IP based networks
  • Knowledge of firewalls and IPSEC tunnels

 

Salary & Benefits:

  • Salary range £16,000 - £22,000
  • 28 days holiday including Bank Holidays in years 1-3, increasing to 33 days thereafter
  • 4% company contributory pension
  • Exceptional performance bonus scheme after 6 months’ service
  • Bupa health care cover
  • Company death in service cover after 1 year of service of 4 x annual salary
  • Fellow employee referral scheme
  • Long term service award
  • Two weeks paid parental leave
  • Buy up to four weeks holiday after 3 years' service
  • 50% gym membership contribution for Bannatyne’s

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