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IT Support
Highly-accredited fully managed IT support,
tailored to your business
Industry-leading business IT support for SMEs
Get innovative managed IT support and enterprise-level IT
solutions tailored to your business, delivered by our
experienced, people-focused team.
Strategic IT partner
We spend the necessary time to understand your business needs and expectations. Our goal is to become your IT partner and an extension of your business.
Enterprise-level systems & tools
Our services are delivered using a combination of IT service management, remote monitoring, and support tools to provide a seamless experience for your business.
Certified & experienced
Get direct access to experienced and fully qualified IT support professionals trained to the highest level, with the knowledge required to keep your business running efficiently.
Industry-leading IT service
We can boast a 99%+ customer retention rate and a 97%+ customer satisfaction score from completed support tickets within the past year – two stats that outclass the industry average.
No hidden fees
There are no hidden fees within our managed IT support, so you’ll never find any unpleasant surprises when you switch to us. With our per user, per month fee, our prices are always clear and transparent.
Innovative IT solutions
Get access to our comprehensive range of innovative solutions that consistently drive increased efficiencies, risk reduction, and digital transformation.
Dedicated account manager
Working closely with teams across the business, your account manager will conduct regular road-maps and technical reviews, ensuring your systems are productive and efficient.
Ticket management
Workload is balanced between dedicated teams and engineers, with a simple two-tier support structure, allowing us to escalate issues quickly to allocate the right people to the right jobs.
Global discounts
As a managed IT support client, we offer global discounts on your monthly charges when you sign up to a fixed 3/5 year agreement.
Our experienced, fast, and proactive business IT support will
solve your IT issues, saving your business valuable time
Our Business IT Support Services
We offer the following products and services
for IT support:
Remote IT Support
We’ll manage your complete IT infrastructure, supporting your users remotely so you can focus on your business goals.
Onsite IT Support
If we can’t fix your IT issues remotely, we’ll send our engineers to solve it onsite.
Tailored IT Support
We’ll provide a tailored and flexible IT support package to meet your exact requirements.
Service Level Agreements
Our Service Level Agreements (SLAs) define how we respond to your IT issues and support requests.
Client Portal
Our client portal offers all the functionality, information and analysis you need – in one single place.
Frequently Asked Questions
What is IT support?
IT support is a service that provides assistance to you or your business for all of your IT needs. Businesses can either outsource to a specific IT support company to provide the service or employ their own in-house team.
IT support services can include:
- 24x7 remote monitoring & management
- Tailored & proactive support
- Managed backups, critical updates, and firewalls
- Usage statistics & reporting
- Emergency on-site support
- Helpdesk support portal
- A dedicated account manager
- ICT strategy & forecasting
- Out of hours service
Why is IT support important?
That’s a GOOD question.
First, let's take a look at people’s views on customer service in IT:
An overwhelming 97% of respondents cite customer service as important in their choice of and loyalty to a brand in the UK (Microsoft).
Every business needs effective and reliable IT support, whether internal or external. There are a number of areas where it provides invaluable services.
Let’s take a look:
- Fast & seamless communication
- Data storage & management
- Creative IT solutions
- Cyber security
IT support plays a vital role in defending your IT infrastructure, via updates, proactive monitoring, training and more.
What is 1st line IT support?
Level 1 is the first tier of IT support.
Traditionally, Level 1 staff are qualified to a good level and provide support to user questions, usually around their own devices and software.
Technicians in Level 1 will:
- Attend to customer phone calls
- Respond to user emails
- Conduct basic troubleshooting to find out the level of support needed
- Collect customer requests and information
- Provide product information
- Solve common issues (Like username and passwords requests, menu navigation, verification of hardware and software, installation issues, setup, and more)
- Create tickets for Level 2 support
All Level 1 staff should be consistently working towards new qualifications. Qualifications like:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft IT Fundamentals
Level 1 support teams solve user problems by following Standard Operating Procedures (SOP).
Cases are progressed to Level 2 support if no solutions are available as per the training and instructions.
What are the benefits to outsourcing IT support?
The benefits to outsourcing IT support can include:
- Huge cost savings
- A broad range of expertise
- No worry about holidays, absences and sickness
- Service Level Agreements (SLAs)
- Proactive monitoring and reporting
- Specialist knowledge
How much should IT support cost?
The cost of IT support for businesses can vary greatly from each provider and it generally depends on the type of service you require.
So let us break it down for you:
Fully Managed IT Support Per User
Priced around £30-50 per user, per month.
In our experience, managed IT support is the MOST cost effective IT pricing model.
Its benefits exceed any of the other models.
Most importantly.
It’s driven by GREAT customer service.
This is why we offer it 😁
Although we don't offer them, other models can include:
Ad-hoc IT Support
Priced around £90 per hour - Most costly form of IT support.
Banked Hours IT Support
Priced around £75-85 per hour - Only benefits the IT provider. They will eat up your hours with anything they can fill the time with.
Fixed-rate IT Support Per Device
Priced around £25-50 per device, per month - Much closer to managed IT support but it usually comes with an additional cost via managed hosted device fees.
If you’ve got more IT Support related questions, feel free to Get in touch
Some of our clients
View case studies
We live by our values
Our core values get to the heart of
what we’re about as a business:
Together, we win
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
We do what we say
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
Be the best you can be
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
Some industries we work with
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From our blog
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