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IT Support

Welcome to the home of IT Support - Get reliable support plus a trusted guide to the future.

How IT Support Will Benefit You

Our strength is bringing innovative, corporate-level solutions to SMEs, and we've been helping our clients grow for over 20 years.

Communication

Communication

We explain things clearly and take the lead in communication, so you always understand what we're doing on your behalf.

We work to your priorities, not our own.

Accreditations

Accreditations

Since 1998, we've gained several accreditations and certificates. BSI ISO 27001 confirms our standards of information security. Cyber Essentials Plus means we meet national government standards for looking after data, while ISO 9001 covers quality management.

Proactive Monitoring

Proactive Monitoring

Our Proactive Monitoring system performs a spectrum of system and network checks. It not only alerts us to potential issues, but often allows us to resolve problems before the have caused business interruption.

Service Level Agreement

Service Level Agreement

We aim to fix problems remotely because it's quicker than travelling to your premises. However, we will send an engineer when requested or if you wish.

If things go wrong, we look into what happened and learn from it.

Experience

Experience

In 2006, we relocated to our own building near the centre of Norwich - and added a second and third nearby a few years later. Today, we're the largest independent IT firm in Norfolk with 70+ people.

Service

Service

You benefit from our excellent customer service, with 24/7/365 support and our commitment to 'first call fix' and onsite engineering.

IT Support

IT Support

Although we've grown, we're not too big to serve your business.

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Focused on your future

We aim for 10-year-plus relationships with our clients. We're not about shifting boxes or selling loads of units to make a quick buck. Contact us today for more information on how our IT Support services can help keep your systems running smoothly. We are pleased to offer services in Norwich, Ipswich, Colchester, Cambridge, and beyond.

Latest News

3 Aug

Our return to the office

We are pleased to have remained fully operational throughout the ongoing pandemic and proud of our team who have continued to help our customers with technical issues during these challenging times.

Like many businesses, we’ve worked from home in re…

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24 Jul

Our Client Portal: Your digital direct line

IT service arrangements are becoming ever more complex and comprehensive. As a result, more sophisticated tools are required to manage them. Our client portal offers all the functionality, information and analysis you need – all in one place.

Tradit…

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