Highly-accredited managed business IT support, cloud hosting and digital services tailored to your business needs, no matter what they are.
Looking for business IT support that provides:
A fast & efficient service
Clear Service Level Agreements (SLAs)
Transparent fixed monthly pricing
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Your business IT needs covered
Our highly-accredited business IT support takes complete responsibility of your users and technology providing a comprehensive level of support for a fixed monthly fee.
What’s included:
Dedicated service desk (Support by phone, email, Client Portal)
Dedicated support team
Available 24/7/365
Remote support
Service Level Agreements (SLAs)
Proactive monitoring
Asset & 3rd party supplier management
Managed critical updates
IT strategy & forecasting
Other services:
Full-circle IT services
IT consultancy
Managed cyber security
Managed connectivity
Managed backups & disaster recovery
Out-of-hours callout
On-site representation
IT procurement
We provide managed IT support to all types of SMEs - throughout the UK and internationally too.
“Acora One are very professional and organised, but they’re also an absolute pleasure to work with. I’d wholeheartedly recommend them.”
Sarah Robertson, Group Operations Director, TaxAssist
“If something goes wrong, I want to be able to pick up the phone and have it sorted out. Acora One are responsive to all our issues and concerns, and they take responsibility.”
Sue Roberts-Smith, Head of Operations, Propertymark
“We don’t think the move could have gone any better. When you talk to people who know what they’re talking about, the problems just go away.”
Kevin Stolworthy, IT Manager and Associate Director, Countrywide Legal Indemnities
“All the implementation has been extremely well planned, and the support team are always there to help whenever we need them.”
Chris Mallett, Technology and Development Manager, Finance Shop
“We’re delighted with the level of service, and I now recommend Acora One to anyone who’s struggling with IT.”
Robert Hill, Operations Director, EOC Services
Industry-leading IT support for SMEs
Get innovative managed IT support and enterprise-level IT solutions tailored to your business, delivered by our experienced, people-focused team.
Strategic IT partner
We spend the necessary time to understand your business needs and expectations. Our goal is to become your IT partner and an extension of your business.
Enterprise-level systems and tools
Our services are delivered using a combination of IT service management, remote monitoring, and support tools to provide a seamless experience for your business.
Certified and experienced
Get direct access to experienced and fully qualified IT support professionals trained to the highest level, with the knowledge required to keep your business running efficiently.
Innovative IT solutions
Get access to our comprehensive range of innovative solutions that consistently drive increased efficiencies, risk reduction, and digital transformation.
No hidden fees
There are no hidden fees within our managed IT support, so you’ll never find any unpleasant surprises. We’re always transparent about our prices, with our per user per month fee.
Industry-leading IT service
We can boast a 99%+ customer retention rate and a 97%+ customer satisfaction score from completed support tickets within the past year – two stats that outclass the industry average.
Dedicated account manager
Working closely with teams across the business, your account manager will conduct regular road-maps and technical reviews, ensuring your systems are productive and efficient.
Ticket management
Workload is balanced between dedicated teams and engineers, with a simple two-tier support structure, allowing us to escalate issues quickly to allocate the right people to the right jobs.
Global discounts
As a managed IT support client, we offer global discounts on your monthly charges when you sign up to a fixed 3/5 year agreement.
Our experienced, fast, and proactive managed IT support will solve your IT issues, saving your business valuable time
At the start, we charge a fixed, flat fee to set up each of your sites.
Per-user support fee
During the contract, we charge a monthly fee for each of your users.
Onsite work
Onsite work is charged extra, at an hourly or daily rate.
You can have a rolling 30-day agreement or you can sign up to a 3/5 year agreement and receive a global discount on all your monthly charges.
We live by our values
Our core values get to the heart of what we’re about as a business:
Together, we win
We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.
We do what we say
We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.
Be the best you can be
We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.
