Highly-accredited business IT support
Highly-accredited managed IT support, cloud hosting and digital services tailored to your business needs, no matter what they are.Get your FREE IT Consultation
Industry-leading IT support for SMEs
Get innovative managed IT support and enterprise-level IT
solutions tailored to your business, delivered by our
experienced, people-focused team.
Strategic IT partner
We spend the necessary time to understand your business needs and expectations. Our goal is to become your IT partner and an extension of your business.
Enterprise-level systems and tools
Our services are delivered using a combination of IT service management, remote monitoring, and support tools to provide a seamless experience for your business.
Certified and experienced
Get direct access to experienced and fully qualified IT support professionals trained to the highest level, with the knowledge required to keep your business running efficiently.
Innovative IT solutions
Get access to our comprehensive range of innovative solutions that consistently drive increased efficiencies, risk reduction, and digital transformation.
No hidden fees
There are no hidden fees within our managed IT support, so you’ll never find any unpleasant surprises. We’re always transparent about our prices, with our per user per month fee.
Industry-leading IT service
We can boast a 99%+ customer retention rate and a 97%+ customer satisfaction score from completed support tickets within the past year – two stats that outclass the industry average.
Dedicated account manager
Working closely with teams across the business, your account manager will conduct regular road-maps and technical reviews, ensuring your systems are productive and efficient.
Workload is balanced between dedicated teams and engineers, with a simple two-tier support structure, allowing us to escalate issues quickly to allocate the right people to the right jobs.
As a managed IT support client, we offer global discounts on your monthly charges when you sign up to a fixed 3/5 year agreement.
Our experienced, fast, and proactive managed IT support will
solve your IT issues, saving your business valuable time
Get your FREE IT consultation today
Your IT needs covered
Our highly-accredited managed IT support takes complete responsibility of
your technology providing a comprehensive level of support for a fixed
- Dedicated service desk
(Support by phone, email, Client Portal)
- Dedicated support team
- Available 24/7/365
- Remote support
- Service Level Agreements (SLAs)
- Proactive monitoring
- Asset & 3rd party supplier management
- Managed critical updates
- IT strategy & forecasting
- Out-of-hours callout
- On-site representation
- Managed backups & disaster recovery
- Managed cyber security
- Managed connectivity
- Procurement of IT equipment
Our onboarding process
When you become a client, we follow a 4 stage process
to bring you on board.
We review your business premises and network. This takes 1-5 days.
We produce a detailed migration plan, based on your requirements and our own review.
We present our plans with options and refine them with your help.
We install any necessary equipment and begin providing you with IT support.
The process usually takes 2 to 4 weeks from start to finish –
although we’ve onboarded many clients within days when
we’ve had to act quickly.
Start your onboarding today
Helping you achieve your business goals
We are an IT company focused on helping you achieve your business
goals via increased efficiencies, risk reduction, and digital
transformation, with the stats to prove it (December 2021):
First Call Fix
IT Support Guide
What’s the cost of IT support?
At the start, we charge a fixed, flat fee to set up each of your sites.
Per-user support fee
During the contract, we charge a monthly fee for each of your users.
Onsite work is charged extra, at an hourly or daily rate.
You can have a rolling 30-day agreement or you can sign up to a 3/5 year agreement and receive a global discount on all your monthly charges.
Why choose us?
Our four CORE values get to the heart of
what we’re about as a business.
We explain things clearly and take the lead in communication, so you always understand what we’re doing on your behalf.
Once an issue comes to us, it stays with us. We’ll keep on working until it’s solved, no matter who else gets involved.
You won’t find us making excuses or trying to shift the blame. We know the buck stops with us.
We work to your priorities, not our own. At the end of the day, if it’s not working for you, it’s not working at all.