Highly-accredited business IT support

Fully Managed
IT Support

Highly-accredited managed IT support, cloud hosting and digital services tailored to your business needs, no matter what they are.

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Industry-leading IT support for SMEs

Get innovative managed IT support and enterprise-level IT solutions tailored to your business, delivered by our experienced, people-focused team.

Strategic IT partner

Strategic IT partner

We spend the necessary time to understand your business needs and expectations. Our goal is to become your IT partner and an extension of your business.

Enterprise-level systems and tools

Enterprise-level systems and tools

Our services are delivered using a combination of IT service management, remote monitoring, and support tools to provide a seamless experience for your business.

Certified and experienced

Certified and experienced

Get direct access to experienced and fully qualified IT support professionals trained to the highest level, with the knowledge required to keep your business running efficiently.

Innovative IT solutions

Innovative IT solutions

Get access to our comprehensive range of innovative solutions that consistently drive increased efficiencies, risk reduction, and digital transformation.

No hidden fees

No hidden fees

There are no hidden fees within our managed IT support, so you’ll never find any unpleasant surprises. We’re always transparent about our prices, with our per user per month fee.

Industry-leading IT service

Industry-leading IT service

We can boast a 99%+ customer retention rate and a 97%+ customer satisfaction score from completed support tickets within the past year – two stats that outclass the industry average.

Dedicated account manager

Dedicated account manager

Working closely with teams across the business, your account manager will conduct regular road-maps and technical reviews, ensuring your systems are productive and efficient.

Ticket management

Ticket management

Workload is balanced between dedicated teams and engineers, with a simple two-tier support structure, allowing us to escalate issues quickly to allocate the right people to the right jobs.

Global discounts

Global discounts

As a managed IT support client, we offer global discounts on your monthly charges when you sign up to a fixed 3/5 year agreement.

Our experienced, fast, and proactive managed IT support will solve your IT issues, saving your business valuable time
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Your IT needs covered

Our highly-accredited managed IT support takes complete responsibility of your technology providing a comprehensive level of support for a fixed monthly fee.

What’s included:

  • Dedicated service desk
    (Support by phone, email, Client Portal)
  • Dedicated support team
  • Available 24/7/365
  • Remote support
  • Service Level Agreements (SLAs)
  • Proactive monitoring
  • Asset & 3rd party supplier management
  • Managed critical updates
  • IT strategy & forecasting

Optional Add-ons:

  • Out-of-hours callout
  • On-site representation
  • Managed backups & disaster recovery
  • Managed cyber security
  • Managed connectivity
  • Procurement of IT equipment
Discuss your IT support needs

Our onboarding process

When you become a client, we follow a 4 stage process to bring you on board.

Assessment

#1 Assessment

We review your business premises and network. This takes 1-5 days.

Planning

#2 Planning

We produce a detailed migration plan, based on your requirements and our own review.

Agreement

#3 Agreement

We present our plans with options and refine them with your help.

Deployment

#4 Deployment

We install any necessary equipment and begin providing you with IT support.

The process usually takes 2 to 4 weeks from start to finishalthough we’ve onboarded many clients within days when we’ve had to act quickly.
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Helping you achieve your business goals

We are an IT company focused on helping you achieve your business goals via increased efficiencies, risk reduction, and digital transformation, with the stats to prove it (December 2021):

0

Cases Opened

0

Cases Closed

0%

First Call Fix

0%

SLAs Met

0%

Customer Satisfaction

Free Download

IT Support Guide

IT Support Guide

What’s the cost of IT support?

Setup fee

Setup fee

At the start, we charge a fixed, flat fee to set up each of your sites.

Per-user support fee

Per-user support fee

During the contract, we charge a monthly fee for each of your users.

Onsite work

Onsite work

Onsite work is charged extra, at an hourly or daily rate.

You can have a rolling 30-day agreement or you can sign up to a 3/5 year agreement and receive a global discount on all your monthly charges.

Why choose us?

Our four CORE values get to the heart of what we’re about as a business.

Communication

We explain things clearly and take the lead in communication, so you always understand what we’re doing on your behalf.

Ownership

Once an issue comes to us, it stays with us. We’ll keep on working until it’s solved, no matter who else gets involved.

Responsibility

You won’t find us making excuses or trying to shift the blame. We know the buck stops with us.

Empathy

We work to your priorities, not our own. At the end of the day, if it’s not working for you, it’s not working at all.

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Our Accreditations

Investors In People BSI Gold Microsoft Partner Cyber Essentials Plus