Meet our team

Director

After completing A-levels in English, French and Economics at Sir John Leman High School in Beccles, Jeremy joined a management training scheme with one of the UK’s leading retail businesses before starting Computer Service Centre with Christopher Cooper in 1997. Since then, Jeremy has overseen the management of the business and has been responsible for establishing customer service standards, staff training and development, as well as the company’s finances. Jeremy also co-ordinated the physical relocation of the business from Norwich city centre to Meridian Business Park in April 2006.

Director

Following a BTEC III Electronic Engineering course at Great Yarmouth College of Further Education, Chris worked in the off-shore industry as a hydrogen sulphide technician, which included installing gas detection equipment on drilling platforms. Chris was subsequently recruited to repair navigational and fire equipment for an international off-shore drilling company before establishing Computer Service Centre with Jeremy Clarke in 1997. Chris has been responsible for building strong customer relationships and all technical aspects of the business, including the construction of our own Data Centre and private Wide Area Network.

Executive Assistant

Rachel has built a career in account management with a focus on always delivering excellent customer service. Whilst previously working at Brandbank, Rachel progressed through various commercial roles and managed retail clients such as Sainsbury's and Nisa. Outside of work and having recently just got back into the sport, Rachel can be found playing hockey for her local club. She also likes to play badminton and enjoys going to comedy shows.

Management Accountant

Having grown up in Norwich and after completing his A-levels at City Academy Norwich, Jason joined a well-known accountancy firm in July 2010 as a Junior Accountant. During four and a half years working in the accountancy profession, Jason worked with a variety of businesses and organisations, becoming proficient in Sage accounts, as well as achieving his accreditation as a member of the Association of Accounting Technicians in 2012. Jason joined Computer Service Centre in March 2015 as Accounts Administrator and is responsible for daily accounting routines and preparation of monthly management accounts. Outside work, Jason enjoys training in the gym and spending the rest of his free time socialising with friends.

Head of Engineering

Scott left Norfolk in 1999 and has been working up and down the country in various IT positions. Scott was In his previous role for 8 years in London, working for one of the largest ISP’s in the country. Scott has a young family, is a big music lover and is currently rejuvenating his love of vinyl and building his collection. He is also a keen photographer and camper, attending a number of festivals.

Head of Client Services

Born in North London, Mark moved to Dorset at an early age where he spent his formative years before relocating to Norfolk in 2001. He spent 10 years in sales and marketing roles within the food industry before changing careers to move into the Information Technology service market in 2007. Technically qualified in managing Windows networks and servers, Mark now combines his sales and marketing experience with his management and technical knowledge to manage the Solutions Team. Married in 2009, he spends most of his spare time with his young family and their menagerie of animals, as well as enjoying gaming and supporting Arsenal FC.

Administration Manager

Having attended Sir John Leman High School in Beccles and after a brief spell working for the family firm, Michael began working at Computer Service Centre in 2001 as a Sales Administration Assistant. In 2004 Michael was promoted to Administration Co-ordinator with his main responsibilities including stock control, credit control, invoicing, Microsoft Licensing and maintaining our Microsoft Partner Program. Michael is a St John First Aider and currently Administration Department Manager.

Administration Co-ordinator

Having grown up in Cambridge, shortly after completing his A-Levels Sam pursued a career at John Lewis. Throughout his 6 years as a John Lewis Partner, Sam was based in various different roles and departments. After relocating to Norfolk in February 2017 Sam joined us as our new Administration Assistant. Most recently working in an Administration based role he has brought multiple key skills to the team, as well as a high level customer service experience. Outside work, Sam is a semi-professional singer, who regularly performs at various different events for clubs, weddings, parties etc. In his spare time Sam enjoys spending time with his family, going to watch his beloved football team Tottenham Hotspurs, watching superhero shows/movies, playing snooker and darts.

Support Department Manager

Ben attended Sir John Leman High School in Beccles, where he completed an ICT & Business Studies A-level before attending City College Norwich where he completed his Advanced Diploma in IT Practitioner Level 3 course in 2009. Ben joined Computer Service Centre as an apprentice in our Support Department in September 2009. After completing the apprenticeship Ben joined the Support Department before moving into the Installation Department. In December 2014 Ben moved back to the Support Department and became the 1st Line Team Leader. Outside work, Ben enjoys spending time with his young family and is a member of Gillingham Cricket Club as well as recently taking up snowboarding.

2nd Line Support Engineer

Laszlo followed his passion for IT by joining our team as a Support Technician in 2014. Bringing with him a wealth of experience in customer service in the hospitality and insurance sectors, and having held management roles in a large restaurant chain, Laszlo is very focused on delivering client satisfaction. His enthusiasm for resolving client issues is backed up with his Comptia A+, N+ and Microsoft certifications. Originally from Hungary, Laszlo has lived in Norwich for 11 years before moving back to his home country and enjoys keeping active at the gym when he is not spending time with his young family.

Support Team Leader

Mark brings another dynamic to the team, bringing experience from his previous role in EPOS support. Outside of work, he spends the majority of time with his family. He has two young children which he likes to make the most of in his spare time. Mark’s other hobbies include football, motorsport and a love of music.

2nd Line Support Engineer

Francis moved to Norfolk in 2000, having lived in Zimbabwe and Botswana for much of his life. Before emigrating, Francis achieved a BA degree and Graduate Certificate in Education. Francis has since achieved his CompTIA A+, CompTIA Network+, MCSA:2003, CCNA and an MSc Network Security qualification. Francis has worked in IT for over 10 years at several local schools and colleges and gained a comprehensive knowledge in all things IT. Outside of work, Francis is a keen cyclist and is a member of the Hethersett Velo club.

Support Team Leader & Cyber Security Coordinator

Mark joined the Support team at Computer Service Centre in December 2012 as a Support Technician. Mark’s knowledge has been gained over 5 years working within the IT sector whilst also having completed qualifications including a GNVQ in IT, BTEC National Diploma in ICT, MCP, MCDST, CompTia A+ and CompTia Network+. In his spare time Mark enjoys badminton, computer gaming and loves Formula 1 racing.

Support Team Leader

Karl studied at the Lowestoft Sixth Form College and achieved the highest grade within the BTEC ICT course. Alongside the course Karl volunteered at the Lowestoft Local Links, in which his position was to manage the communication and timetables between the students and managers. Karl’s hobbies are gaming, socialising with friends and improving his technological skills, such as building and managing a homelab server.

2nd Line Support Technician

Brian studied at Paston College and achieved A-levels in maths, physics, chemistry and accounting. After this he spent five years in a Customer Service team before moving into an IT support role. He worked in this role for four and a half years before joining CSC in July 2017. Brian is currently studying towards CompTIA A+ and Network+ qualifications. Outside of work Brian enjoys running, gaming and socialising with friends.

Support Team Leader

Michael has recently joined Computer Service Centre as a Support Technician, after spending 2 years as a Support Technician in the legal industry. He has completed an ITQ as part of an apprenticeship, and is now working towards attaining CompTIA A+ and N+ qualifications. Outside of work, Michael enjoys gaming, building computer systems, and watching sci-fi shows, as well as having a keen interest in rock climbing and swimming.

1st Line Support Technician

Dominic studied at Wymondham Sixth Form, achieving A-levels in maths, further maths, and physics. After several years of experience in a customer service and IT role, he has recently joined Computer Service Centre as a Support Apprentice. Outside of work, he is a RYA qualified sailor and has a keen interest in hiking, traveling, and gaming.

2nd Line Support Technician

Steven has joined the company with extensive experience in customer service. IT has been a passion of his since a very young age and he has a vast array of self-taught knowledge alongside an AVCE completed at City College. He is currently studying for his A+ and N+ certifications. Outside of work he is a keen football fan and enjoys attending matches while also watching on TV. Steven’s other hobbies include gaming, a love of music, walking the dog and spending time with his family.

1st Line Support Technician

Nathan brings to the team 9 years’ experience as a Senior Telecoms and Networking Engineer. With this he brings wide-ranging customer service experience and a vast knowledge of various phone systems. Nathan also brings years of experience in cable networks from planning to installing cat 3, 5 and 6 cable networks. Nathan is currently studying towards his Comptia A+ and N+ Qualifications. Outside of work Nathan enjoys playing golf, visiting national trust sites and spending time with family and friends.”

2nd Line Support Technician

Zach studied at City College Norwich, completing a two year Diploma in IT obtaining a Double Distinction Merit. Alongside this he had a part time job at a local computer sales company refurbishing laptops and desktops ready for them to be resold, and has recently joined Computer Service Centre as an IT Support Apprentice. Outside of work, he likes fishing, riding his quad bike and working on cars.

1st Line Support Technician

Josh studied Computer Science and Economics for A-Levels at Framlingham College. He went on to learn the trade of Groundworks and Landscaping but soon realised it wasn’t for him and decided to pursue his passion & interest in IT. Outside of work, Josh plays Rugby for Eastern Counties U16’s – U19’s and also for North Walsham Vikings.

1st Line Support Technician

James previously spent 16 years in mobile telecoms within the retail industry and held various management positions during this time. He has a wealth of customer experience from delivery of solutions through to end user support, and has always had a passion for technology. Having decided to pursue his own personal aspirations to find a role in IT, he studied to achieve his CompTIA A+ certification along with graduating from his IT Technician Traineeship. Outside of work James enjoys spending time with his family, online gaming, listening to music and expanding his Lego collection.

1st Line Support Technician

After spending 10 years in the horticultural industry, Joseph decided to broaden his interest in the IT industry. He studied for his CompTIA A+ and joined Computer Service Centre in 2021. In his spare time Joseph can be found gaming or exploring his diverse interest in music. He enjoys singing, plays several instruments, and digitally composes his own pieces.

1st Line Support Technician

Lee studied physics at the University of Leicester achieving a first class Masters degree. He joined Computer Service Centre in 2021, having previously worked in veterinary histology before deciding to change his career and pursue his passion for IT. Lee’s hobbies include playing badminton, pool and snooker, building PCs and gaming.

1st Line Support Technician

Richard has always had an interest in technology; first completing an advanced GNVQ in ICT at sixth form and then going on to gain a 2.1 degree in Human Computer interaction. After working in a variety of customer facing roles, Richard decided to focus on his career in IT completing his CompTIA A+ before joining us in September 2021. Richard is a trained scuba diver, car enthusiast and enjoys mixing music at home.

Support Apprentice

After completing his A-levels at Wymondham Sixth Form and having always had an interest in software and IT as a whole, Lewis joined Computer Service Centre to start a career in the IT sector. In his spare time Lewis enjoys practicing art and digital media through the use of Photoshop and Illustrator.

1st Line Support Technician

Adam joined Computer Service Centre in December 2021, bringing with him 17 years of customer service experience. He has had a passion for IT from a young age and is currently studying for his CompTIA certifications. In Adam’s free time he likes to go for walks with his family, he enjoys cycling on his road bike, and has recently taken to the water with kayaking.

1st Line Support Technician

Prior to joining Computer Service Centre, Andrew worked for a Cloud Telecommunication provider within the Healthcare Sector. Having always been passionate about delivering excellent customer service, he brings 14 years of experience to the team. Outside of work Andrew enjoys spending time with his wife and two children, seeing family and friends, and going out for walks at National trust sites.

1st Line Support Technician

Bradley has worked in the IT industry for the last 16 years and has a wide range of skills in Cyber Security, Computer Forensics, Networking and Programming Vb.net to name just a few! Having qualified in 2009 with a distinction in IT system support, he has worked for large enterprises including Fujitsu and the NHS. In his spare time Bradley likes to take part in volunteer work.

1st Line Support Technician

Ian joined Computer Service Centre after a long career in customer facing service and support roles. After changes in his personal life allowed him the luxury of more free time, Ian decided that this was his chance to retrain and to turn his passion for building PCs and IT support into a career path. In his spare time Ian will normally be playing the drums or singing for a myriad of bands across a wide range of musical genres.

1st Line Support Technician

Leigh has over 17 years of experience working in the care industry and nearly 3 as both a delivery driver and customer service assistant. After completing his degree in Computer Science with the University of Suffolk, he joined Computer Service Centre in June 2022 and is now studying for the CompTIA A+ and Network+ courses. He enjoys gaming, movies and spending time with his family on dog walks, along the many beaches Norfolk and Suffolk have to offer.

Support Apprentice

Maria studied History at the University of York and then carried out further studies to obtain a Graduate Diploma in Law and LLM (Masters) at BPP University. Having spent 4 years working within Conveyancing, Maria decided to change careers in order to pursue her passion for IT. Outside of work her hobbies include sports, regularly playing pool and snooker. Maria also enjoys gaming and board games.

Support Apprentice

After completing a Level 3 college course in IT and having gained work experience within a support desk environment, Daniel joined Computer Service Centre to start a career within the IT industry. In his spare time Daniel enjoys 3D modelling and design, as well as a variety of sports such as mountain biking and hiking.

Support Apprentice

Having studied Mechanical Engineering for 1 year and Information Technology for 2 years in City College Norwich, Sam became a free-lance video editor with a customer base stretching across multiple countries. Joining Computer Service Centre as a Support Apprentice, this allowed Sam to focus and develop his skillset in IT whilst still enjoying video editing as a hobby. Sam's other interests include digital music production and playing in video game tournaments.

Senior Software & Offensive Security Engineer

Toby joined us in December 2013 as a Software Developer responsible for the maintenance and continued development of existing solutions. Although a software development enthusiast for many years, Toby focused his education on his other passion - music and composition - and is a talented musician holding both Bachelors and Masters degrees in this field. Since making the decision to forge a career in IT, Toby has worked in a range of roles that encompass solutions, support and software giving him a wide understanding of the services we provide to our clients. Outside work and music Toby is a fitness enthusiast, photographer and mechanic.

Senior Cloud Developer

Prior to joining Computer Service Centre, Richard had for over 10 years, been working for a large Norwich based factory, designing and developing custom software solutions for internal and external clients. In his personal life, Richard has a wide range of interests ranging from technology to DIY.

Cloud Developer

Chris joined the team in February 2019 as a Cloud Developer but prior to this, he spent 15 years working as a Management Accountant. His last role, at a North Norfolk Seafood Company, gradually transitioned from one based in accounting to a system management role designing, developing and implementing software aimed at helping the company run more efficiently. Outside of work, Chris is an avid supporter of Norwich City FC but his main love is spending quality time with his young family.

Cloud Developer

Originally from Northamptonshire, Arron graduated from UEA in 2011 studying Business Information Systems and has been a software developer ever since, working on a variety of both web and desktop applications in the education sector. Hobbies include playing playing guitar and bass, skiing, and is a fan of music, film and motorsport.

Software Developer & Business Analyst

Marcel joined Computer Service Centre having spent 5 years as a Senior IT Manager for a large logistics company in Norfolk. Prior to that he spent 15 years working with SME’s to build their businesses through application and web system development. Outside of work Marcel enjoys various fitness activities, large scale DIY projects and travel.

Software Apprentice

Stuart joined the team in August 2022 as a Software Apprentice. Before working for Computer Service Centre, Stuart spent 10 years working with survival equipment at Saxon Air at Norwich Airport. In recent years he’s been focused on a career change by studying computer science/software programming courses to become a full stack developer. Outside of work Stuart enjoys spending time with his wife and kids, gaming and writing book reviews.

Software Apprentice

Growing up in Norwich, Harry pursued his passion in the gaming sector by achieving his degree (BA Hons: Games Art and Design) at the Norwich University of the Arts. He joined the company in 2022, keen to develop within the IT sector and expand upon his coding knowledge. Outside of work, Harry hobbies include going to the gym, playing games and modelling 3D props.

Account Manager

Leon moved to Stalham in his childhood and attended Stalham High School. Before working in IT, Leon worked in the financial services sector for several market leading firms. Leon joined our Solutions team in July 2008 as an Account Manager and is responsible for ensuring our customers’ IT requirements are fulfilled. Leon’s role includes discussing IT solutions and strategy as our customers’ IT needs change and grow. Leon is a Microsoft Licensing Sales Specialist which allows him to ensure that we offer the best and most cost effective licensing model to each of our valued clients.

Key Account Manager

After completing a BA Hons Degree in business studies at the University of Plymouth, Emily has established a strong customer service career with market leading companies before joining Computer Service Centre in 2016. Following time with Amazon as an assistant buyer during her earlier career, Emily now brings with her key account management skills as a customer experience manager with Brandbank. A keen runner outside of work Emily enjoys travelling and taking in different cultures, especially the music.

Key Account Manager

Kimberley moved back to her hometown in Norfolk after spending a number of years living in Lincolnshire and Nottinghamshire following the completion of her Law Degree at the University of Lincoln. In 2012 Kimberley started her career in IT by working on the Helpdesk team for a Software company in Nottingham, and progressed into a Technical Account Management role. Along with Kimberley’s wealth of knowledge and experience, she also has a real passion for ensuring an excellent customer experience is received. Outside of work Kimberley particularly enjoys experiencing a broad range of food, culture and music from various festivals and events around the world.

Key Account Manager

Since completing a Masters degree in Chemistry at The University of Nottingham in 2010, Dexter has adopted a variety of customer service, communications technology and project management roles. Before starting with Computer Service Centre he managed project delivery as the Head of Business Operations for a cloud communications provider within the healthcare sector. In his spare time he enjoys watching movies and gaming. He has also hiked several long distance walks, such as Coast-to-Coast and the South Downs Way, as fund raising events for charity.

Account Manager

Macauley spent 6 years working for a leading IT distributor, learning vast amounts about the industry before joining Computer Service Centre in 2021 . Now working as an Account Manager within the Solutions team, he has an ethos of providing excellent customer service. Macauley is a supporter of Newcastle FC and likes to spend his spare time on a golf course or going to live music events.

Junior Account Manager

Sophie moved from East Sussex to Norwich in 2016 and has over 10 years customer service experience, including 5 years developing and operating a small business. Joining the solutions team in 2022, she brings her enthusiasm for exceptional customer service and a passion for the technology sector to the role. Outside of the office, Sophie enjoys gaming, listening to vinyl and exploring the Norfolk countryside with her partner and dog.

Account Manager

Max joined Computer Service Centre as an experienced Account Manager with an enviable track record within recruitment, business services, legal and compliance. He is well versed in working with clients of all industries and locations, and brings his consultative manner along with a passion to deliver an excellent level of customer service. In his free time, Max pursues his dream of becoming a pilot and regularly participates in open water swims.

Installations Department Manager

Jason started work for Computer Service Centre as a member of our Support team in October 2005. With a total of twelve years’ experience in the IT industry, prior to working for Computer Service Centre, Jason worked as an IT Engineer for a large national company. Having gained his A+, Network+, Microsoft Certified Professional, Microsoft Certified Systems Engineer 2000 and Avaya phone systems certifications. Jason is a Senior Installations Engineer in the Installations Department where he manages a team of engineers.

Installations Engineer

Having been born and bred in Norfolk, Kevin studied Electrical engineering at Great Yarmouth College. He worked for 8 years at a family-run IT business in North Norfolk and brings a wealth of customer service and IT support knowledge to the team. He has already gained MCP status, including 4 MTAs and Server Virtualization using Hyper-V. Since joining Computer Service Centre he has also completed his CompTIA A+ and N+. Outside of work he enjoys snowboarding, Formula 1 and Geocaching with his wife and dog.

Junior Installations Technician

Adam has recently left higher education completing his ICT BTEC with a distinction star. Adam joined Computer Service Centre in September 2014 as an apprentice, aiming to complete his apprenticeship as well as the CompTIA A+ within his first year. Recently, Adam won a competition with ASUS ROG for his custom water-cooled PC. In his spare time he teaches karate to all levels and ages several evenings a week. Adam achieved his 1st dan Shotokan karate black belt at the age of 11 and 2nd dan at the age of 13. He is also a keen online gamer.

Installations Technician

Shannon joined Computer Service Centre after completing her BTEC level 2 Diploma in IT and Telecoms via an apprenticeship. Previous to Shannon’s apprenticeship, she completed AS levels in Spanish, Psychology and Photography. Shannon still has a keen interest in photography and Spanish, spending her spare time taking and editing photos or brushing up on her Spanish. Shannon also likes spending her spare time gaming, attending comic cons and socialising with friends.

Installations Engineer

Harry has recently joined Computer Service Centre as a Support Technician. He brings with him IT and Customer Service experience from a variety of sectors, most recently within healthcare. Harry enjoys learning new technologies and skills, and is looking forward to the variety of systems supported. He is currently working towards his CompTIA A+ and Network+ qualifications. Outside of work Harry has a van that he is converting into a camper, and has a home-lab setup he uses to experiment with new technologies. In his spare time, he enjoys spending time with friends and family, and running when he can.

Installations Engineer

2nd Line Support Engineer Jason has followed his passion for IT by joining our support team and after working for over a year in our 1st line team he has progressed in to our 2nd line team. Jason brings a wealth of customer services experience having worked at a national financial provider for eight years proir to joing Computer Service Centre. Jason has completed his CompTIA A+ & N+ certifications and has recently completed his Microsoft Server 2016 certifications making him a Microsoft Certified Professional & Microsoft Certified Solutions Associate. Jason loves most sports, in his spare time he enjoys karting, snowboarding and spending time with family & friends.

Delivery Coordinator

Before moving to Norfolk in 2021, Jade studied a Business Management course at Highbury college and then furthered her education with a Higher-level Project Management apprenticeship. Having previously worked in customer facing roles managing accounts for high profile clients, Jade is keen to focus on delivering excellent customer service at Computer Service Centre. Outside of work jade enjoys socialising with friends and likes to keep active by walking or going to the gym.

Infrastructure Engineer

Richard moved to Norfolk in 1997 and completed his GSCEs and AS-levels at Thorpe St. Andrew School. After this he joined BT Openreach as an apprentice where he achieved Level 3 NVQ and BTEC qualifications. He worked as a Telephone Engineer for four years before joining CSC in November 2016. Richard is currently studying towards CompTIA A+ and Network+ qualifications. Outside of work Richard enjoys automotive detailing, gaming and is a keen runner.

Infrastructure Engineer

Daniel completed his Level 5 BTEC Higher National Diploma in Computing and has since completed his CCNA1, CompTia A+ and N+. Daniel previously worked at a large car manufacturer in Norfolk and is used to working with complex IT systems, including those of the car manufacturer's Formula 1 team. Since working at Computer Service Centre Daniel has progressed into the 2nd line support team.

Infrastructure Manager

Phillip joined Computer Service Centre as Infrastructure Manager in March 2022. Originally from Caister-on-Sea, Phillip has gained CompTIA A+ and MCP certifications during a career spanning over 15 years with experience in Support, Virtualisation and Storage. More recently as IT Manager for a large Electronic Manufacturing company, he handled all aspects of Infrastructure and Services for multiple UK sites. Outside of work, Phillip has a young family, enjoys playing football and socialising with friends.